Frequently Asked Questions
Q : How often should I have my dog or cat groomed ?
A : Frequency of grooming depends on the type of pet (long or short hair), how fast your pets hair grows, & most importantly, how well you take care of their coat between groomings. We have some pets that will visit us once a week & others come every 4-6 weeks. Typically once every four to six weeks works well with a shorter hair cut - a bit sooner for longer haired pets. Learning how to properly brush your pet is very important to maintaining a healthy coat. Improper brushing technique and neglect leads to mat's and other health problems, and usually increases the cost for grooming. Stop by if you'd like to learn the proper brushing techniques for your pet. We have available for purchase a selection of brushes, combs, and nail clippers as well.
HOME DELIVERY SERVICE
Q : Can I have my order shipped to me ?
A : Sorry, at this time we only offer local delivery via our Paw Spa Van. For orders outside of our delivery area, please call us at (951-371-2250) BEFORE you place your order with us. We offer Same Day Local Home Delivery to the following Zip Codes : 92503 / 92505 / 92860 / 92879 / 92880 / 92881 / 92882 / 92883.
Q : Is shopping online with The Paw Spa secure ?
A : YES - Since we utilize Paypal for all transactions, we will not have any information regarding your credit card number or any other personal information not provided to us. Please visit Paypal for their privacy and security policies. Paypal discloses their information practices and has their practices reviewed for compliance by TRUSTe. TRUSTe is an independent, non-profit organization whose mission is to build users trust & confidence in the Internet by promoting the use of fair information practices.
A : Your privacy is a top priority to us here at The Paw Spa. Which is why we utilize Paypal , a leader in Privacy Protection and Security Technology. Through Paypal, your credit card and bank numbers are never seen by us. Your financial information stays safe. Any information collected through email newsletter sign-ups, will be safe within our company. We will not sell, share, or rent your information to others.
Q : For Home Delivery, does someone need to be home when my order is delivered ?
A : No, but it is always preferred / safer whenever possible. Just leave us a note in the comment section on whether you will be home. Orders can be left on your porch or by your front door if someone won't be home. If you would like your order left somewhere else, please leave instructions in the comments field of your order for our driver, during checkout. For raw/frozen food - you will need to leave us a cooler with ice, or make other arrangements with us. Our deliveries are made 7 days a week from 9-7pm, unless other arrangements have been made. Loose pets may delay deliveries.
Q : Will my order be ok sitting outside if I'm not home at time of delivery ?
A : Yes, when possible we will leave your order in a place where it is out of the sun. Even on a hot days, your food will be fine in the heat for a few hours. If you are ordering frozen food and will not be home when the delivery is made, you will need to leave us a cooler with ice packs by the front door to keep your food frozen until you return.
Frozen food that has been delivered, is non-returnable.
Q : I placed my order online, but can I make a change ?
A : Yes. Simply give us a call (951.371.2250) to make any changes or other arrangements to your order.
Q : Can I return my order ?
A : Yes, as long as it is in unopened condition. Frozen food that's been delivered is non-returnable.
Please give us a call to make arrangements for a pick-up of a return, or simply come in to our store for an exchange or refund.
Q : I just placed an order online. How do I know when I will be receiving it ?
A : All local orders placed online by 3pm will be delivered the same day, unless there is a stock outage. Orders placed after 3pm are delivered the following day. Give us a call if you have a special need or require a special delivery time. If there is a stock outage, we will email or call you for an alternate product, or apply a credit your account.
Q : How do I know if we live in your delivery area ?
A : If you live within the following zip codes, you are within our delivery area :
92503 / 92505 / 92860 / 92879 / 92880 / 92881 / 92882 / 92883
If don't see your zip code or if you have any questions, please give us a call and we will do our best to service you (951.371.2250).
Q : What if I run out of food over the weekend ?
A : We are open 7 days a week & we make deliveries everyday. Place your order by 3pm & it's delivered that day. Order after 3pm & it's there the next day ! We take our responsibility to you & your pets seriously & we don't want anyone going hungry.
Q : Can I have my delivery sent to my office or place of work ?
A : Yes of course, as long as your work is within our delivery area.
Q : What does local delivery cost ?
A : Free local delivery with a minimum order of $50.00, pre tax. For orders less than $50.00, there is a $5.00 Fee.
Q: Do you deliver to gated communities and apartment buildings ?
A: Yes, our drivers just need to be able to gain access to the community or building. If there is a guard gate please let them know that you are expecting a delivery from The Paw Spa. If there is a gate access code please include it along with any other special instructions in the comments section during checkout. Or you are welcome to meet us at the gate - we can call ahead, just leave us a note in the comment section when placing your order..
Q : I do not live in your delivery area can I still place an order ?
A : If your zip code is not listed, please give us a call 951.371.2250, we will do our best to make arrangements with you.
Q : What forms of payment do you accept ?
A : We accept payment via PayPal online. For in-store purchases, we also accept cash. Sorry we do not accept checks.
Q : What are your hours of operation ?
A : Our Store hours are Monday 10-3pm and Tuesday thu Sunday 9-5. Our deliveries are made 7 days a week from 9-7pm unless other arrangements have been made.
Q : Can I place my order over the phone ?
A : Yes of course, we are happy to accept orders over the phone. Simply give us a call at 951.371.2250.
You can also place your order over the phone for in-store pick up.
Q : Do you have a store I can come in and shop at ?
A : Yes we do and welcome you to come visit us. We are located at 320 South Main Street, in Corona, CA 92882.